Inclusion Net Promoter Score (iNPS)

operationalsurvey rollup · diversity · score · organization

A single-question inclusion metric expressing the net share of employees who feel included.

How it’s computed

Formula

iNPS = % Promoters - % Detractors

Measurement model

operational (a formula over systems data) — not a reflective survey scale; “reliability” here means data quality, not internal consistency

What it operationalizes

This metric measures the construct(s) below from operational data. Through them, it connects to the meta-analytic relationship network — the bridge from what you measure operationally to what the science knows.

Programmatic access: /api/v1/metrics/metric.inclusion_net_promoter_score.