Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review
verifiedmedium profile · International Journal of Environmental Research and Public Health · 2021
Namin, Boshra H.; Øgaard, Torvald; Røislien, Jo
How this was studied
A meta-analytic synthesis — it pools many primary studies rather than running a single design, so there is no single-study diagram.
What this article reports
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Models this article informs
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In the authors’ words
The article’s own abstract.
Incivility has been identified as a prevalent and crucial issue in workplaces and one that may be associated with detrimental effects on employees and organizational outcomes, such as turnover intention. Many studies have been published regarding the effects of incivility, but there is a lack of integrative reviews and meta-analyses. The aim of the present study is to conduct an early meta-analysis of the relationship between employees’ perceptions of workplace incivility and their turnover intentions. Six databases, including ISI Web of Science, PsychInfo, Scopus, Emerald, Hospitality & Tourism Complete, and Soc Index, were searched to identify empirical articles for this meta-analytical paper. The results of statistical meta-analyses and meta-regression suggest that there is a positive relationship between perceived incivility and turnover intentions in employees and that relationship is consistent across different sources of workplace incivility. However, we did observe a possible interaction effect of “supervisor” and “coworker incivility”. The results also suggest that the relationship between workplace incivility and turnover intention is stronger in the academic sector than in other industries and stronger in the United States than in other countries.
What the literature says about it
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supports “For example, a recent meta-analysis with 46 primary studies found an average correlation of r = 0.31 between experienced incivility and turnover intentions (Namin et al., 2021).”
supports “Prior research has studied the consequences of workplace incivility on employee attitudes and behavior, including work engagement, job performance, turnover intention, and emotional exhaustion (Alola et al., 2019; Hur et al., 2016; Namin et al., 2022; Rhee et al., 2017; Tricahyadinata et al., 2020; Ugwu et al., 2022; Wang & Chen, 2020).”
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