SATISFACTION, CITIZENSHIP BEHAVIORS, AND PERFORMANCE IN WORK UNITS: A META-ANALYSIS OF COLLECTIVE CONSTRUCT RELATIONS
verifiedrich profile · Personnel Psychology · 2010
WHITMAN, DANIEL S.; VAN ROOY, DAVID L.; VISWESVARAN, CHOCKALINGAM
How this was studied
A meta-analytic synthesis — it pools many primary studies rather than running a single design, so there is no single-study diagram.
What this article reports
The findings we extracted from this work, normalized into Principia’s relationship form (X → Y). Each feeds the synthesized models below.
collective job satisfaction → organizational performance
Models this article informs
The meta-analytic priors this article contributes evidence to — its place in the broader synthesis.
collective job satisfaction predicts organizational performance
collective job satisfaction predicts unit performance
In the authors’ words
The article’s own abstract.
This paper offers theoretical development clarifying the structure and function of collective job satisfaction and uses meta-analytic methods (k = 73) to examine the satisfaction–performance relationship when both constructs are construed at the work unit level. Overall, our results suggest that the relationship between unit-level job satisfaction and unit-level performance is significant (ρ= .34). Specifically, significant relationships were found between unit-level job satisfaction and unit-level criteria, including productivity, customer satisfaction, withdrawal, and organizational citizenship behaviors (OCB). Furthermore, the satisfaction-performance relationship was moderated by the strength of unit consensus, performance criteria, industry type, and whether the sample was U.S. based. Although these moderators were identified, collective satisfaction positively predicted performance across all levels of moderators. In addition, results indicate that unit-level OCB has a moderately strong relationship with unit-level performance. Only limited support was found for the notion that OCB is a route through which satisfaction has an impact on performance. We elaborate on these findings and attempt to provide a more clear direction for future research in this area.
What the literature says about it
Attributed, open-access quotes from other works that cite this article, plus the citation-graph verdict tally. Corroborations and disputes, in one place — the honest-broker view.
supports “Several meta-analysis studies confirm that job satisfaction is positively related to task performance (Petty et al., 1984; Riketta, 2008; Whitman et al., 2010).”
supports “Job satisfaction affects individual job performance and organizational performance (Whitman et al., 2010), physical and psychological health at work (Bowling et al., 2010; Faragher et al., 2005), and positive career development (Ko, 2012).”
supports “…association between job satisfaction and professional performance, which has been demonstrated across different occupation groups, also for teaching-specific performance outcomes (Judge et al., 2001; Li & Yao, 2022; Madigan & Kim, 2021; Meyer et al., 2002; Tett & Meyer, 1993; Whitman et al., 2010).”
supports “Arguably, job satisfaction is also positively related to the effective completion of the various job tasks in the teaching profession, as has been suggested for general performance measures in different occupational groups (Meyer et al., 2002; Tett & Meyer, 1993; Whitman et al., 2010).”
supports “…evidence on the relationship between job satisfaction and professional performance in the teaching profession, which has long been proposed both theoretically and empirically across different occupational groups (Diener, 2012; Judge et al., 2001; Weiss & Cropanzano, 1996; Whitman et al., 2010).”
supports “Whitman et al. [12] in their meta-analysis compared the use of organization vs. job referent, finding unit-level organizational satisfaction more strongly related to unit-level performance (rho = 0.39) than unit-level job satisfaction (rho = 0.33).”
Ancillary research
Neighbouring works in the citation graph around this article.
- 10.3389/fpsyg.2023.1258177
- 10.1177/21582440241266124
- 10.1007/s10648-023-09831-4
- 10.33545/nursing.2020.v3.i2a.155
- 10.3390/ijerph17010069
Assembled from Principia’s registry — bibliographic record, extracted effect sizes, the models they inform, and open-access citing literature.