Net Manager Score

operationalsurvey rollup · engagement · score · team

Survey-based index of employees' satisfaction with the effectiveness of their direct manager.

How it’s computed

Formula: Index of survey items about the manager
Measurement model: operational (a formula over systems data) — not a reflective survey scale; “reliability” here means data quality, not internal consistency

What it operationalizes

This metric measures the construct(s) below from operational data. Through them, it connects to the meta-analytic relationship network — the bridge from what you measure operationally to what the science knows.

Leader effectiveness

construct.leader_effectiveness

Programmatic access: /api/v1/metrics/metric.net_manager_score.