Employee Net Promoter Score (eNPS)

operationalsurvey rollup · engagement · score · organization

An engagement metric based on employees' likelihood to recommend the company as a great place to work.

How it’s computed

Formula

eNPS = % Promoters - % Detractors

Measurement model

operational (a formula over systems data) — not a reflective survey scale; “reliability” here means data quality, not internal consistency

What it operationalizes

This metric measures the construct(s) below from operational data. Through them, it connects to the meta-analytic relationship network — the bridge from what you measure operationally to what the science knows.

Programmatic access: /api/v1/metrics/metric.employee_net_promoter_score.