Constructs

512 constructs in the registry · showing 351400

Sales

No instruments linked

Selection Predictor

No instruments linked · Individual (aggregates to Team capability)

The taxonomy root for selection/assessment predictors: the families used to predict the criterion (Overall Job Performance, VAR_000654). Distinguishes CONTENT predictors (GMA, work sample, job knowledge, personality, integrity — assessing a KSAO) from METHODS (structured intervi…

Service Quality

1 instrument · Individual

The customer's assessment of the overall excellence or superiority of a service, modelled by Parasuraman, Zeithaml & Berry as the gap between expected and perceived service across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Customer-reported…