Handbook of Organization Measurement
Employee service performance
construct.employee_service_performance
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What drives employee service performance
| Predictor | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Work Engagement | +0.45 | 1 | 50 | B | single study |
| Employee Engagement Score | +0.45 | 1 | 50 | A | single study |
What employee service performance predicts
| Outcome | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Customer Loyalty | +0.47 | 1 | 50 | B | single study |
§4As a model node
Where employee service performance sits when you drop it into a model — what feeds it, what it moves. Read left to right as a small, actionable causal claim.
Inputs (drivers)
- Work Engagement+0.45
- Employee Engagement Score+0.45
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Employee service performance
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Outputs (outcomes)
- Customer Loyalty+0.47