Measurement plan
Customer Satisfaction
The complete model of customer satisfaction — every driver the research has identified, ranked by consensus and strength, and what it takes to measure each on your team.
0 measurable now · 0 with an existing instrument · 2 gaps · from 1 research models · the model →
§3Gaps — capture next
Drivers researchers modeled but that have no ready measure (or no pooled evidence yet) — the highest-value places to build a scale or acquire the study. This is the priority engine’s what-to-do-next list.
| Driver | Consensus | Pooled r | Status |
|---|---|---|---|
| Employee Turnover | 1 / 1 | −0.22 | Gap capture next |
| Collective Turnover | 1 / 1 | −0.15 | Gap capture next |