Handbook of Organization Measurement
Trust in Organization
construct.trust_in_organization
How it’s measured operationally
Beyond survey measurement, this construct is also tracked as an operational metric from records:
Survey measure of trust levels in teams, leaders, and the organization over time.
Mean of trust item scores · score§2The established instruments
What the field already uses — named and cited, not reproduced (item wording is copyrighted and withheld pending clearance).
- Trust for Management Scale (Ability, Benevolence, Integrity, Trust) — Mayer & Davis (1999); model: Mayer, Davis & Schoorman (1995)
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What drives trust in organization
| Predictor | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Organizational Justice | +0.61 | 1 | 4,522 | A | single study |
| Procedural Justice | +0.61 | 1 | 4,522 | A | single study |
| Distributive Justice | +0.57 | 1 | 1,735 | A | single study |
| Interactional Justice | +0.51 | 1 | 2,169 | B | single study |
What trust in organization predicts
| Outcome | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Job Satisfaction | +0.61 | 1 | 836 | C | single study |
| Organizational Commitment | +0.51 | 1 | 4,611 | C | single study |
| Turnover Intention | −0.41 | 1 | 954 | B | single study |
| Counterproductive Work Behaviours | −0.33 | 1 | 2,088 | A | single study |
| Organizational Citizenship Behavior OCB | +0.33 | 3 | 18,760 | A | I²≈0.97 |
| Task Performance | +0.31 | 2 | 17,119 | A | — |
§4As a model node
Where trust in organization sits when you drop it into a model — what feeds it, what it moves. Read left to right as a small, actionable causal claim.
Inputs (drivers)
- Organizational Justice+0.61
- Procedural Justice+0.61
- Distributive Justice+0.57
- Interactional Justice+0.51
→
Trust in Organization
→
Outputs (outcomes)
- Job Satisfaction+0.61
- Organizational Commitment+0.51
- Turnover Intention−0.41
- Counterproductive Work Behaviours−0.33