Handbook of Organization Measurement
Service climate
construct.service_climate
§2The established instruments
What the field already uses — named and cited, not reproduced (item wording is copyrighted and withheld pending clearance).
- Global Service Climate Scale — Schneider, White & Paul
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What service climate predicts
| Outcome | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Customer Satisfaction | +0.25 | 1 | 9,363 | A | single study |