Handbook of Organization Measurement
Emotional Labor
construct.emotional_labor
§2The established instruments
What the field already uses — named and cited, not reproduced (item wording is copyrighted and withheld pending clearance).
- Emotional Labour Scale (ELS) — Brotheridge & Lee
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What emotional labor predicts
| Outcome | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Burnout | +0.27 | 2 | 21,762 | A | I²≈1.00 |
| Job Satisfaction | −0.14 | 2 | 15,474 | A | I²≈1.00 |