Handbook of Organization Measurement
Customer Orientation (CO)
construct.customer_orientation_co
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What customer orientation (co) predicts
| Outcome | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Work Engagement | +0.36 | 1 | 50 | A | single study |
| Job Satisfaction | +0.34 | 1 | 50 | A | single study |
| Organizational Commitment | +0.30 | 1 | 50 | A | single study |
| Emotional Exhaustion | −0.20 | 1 | 50 | A | single study |
| Task Performance | +0.16 | 1 | 3,477 | A | single study |