Handbook of Organization Measurement
Customer Loyalty
construct.customer_loyalty
§3The math on what we know
Synthesized priors from the live registry: pooled r, studies (k), total N, top study grade, and heterogeneity. Rows flagged for heterogeneity or single-study evidence are directional, not settled — read them as a central tendency.
What drives customer loyalty
| Predictor | r | k | N | Grade | Confidence |
|---|---|---|---|---|---|
| Employee Service Performance | +0.47 | 1 | 50 | B | single study |
| Employee Engagement | +0.28 | 1 | 20,679 | B | single study |